That's nothing. My Phrag Green Hornet likes to get its new growths at least an inch above the medium.
The only thing I've heard about new growths being in contact with the medium, is that they won't flower unless they are.
Since my silly one keeps getting new growths so high up, I can't pot the plant any deeper. I've "solved" this by putting some small plastic bags with some sphagnum at the bottom around the base of the new growths. I will wait until the new growths form some roots, then I'll cut them off from the mother growths, and repot the whole shebang into the same pot (otherwise my apartment will be run over with baby Phrag Green Hornets).
I agree with
PaphMadMan, a simple repot should do the trick in your case, and I''m not jealous at all...