Phaiocalanthe Kryptonite - Orchid Board

cb977 · #1 01-01-2007, 12:54 PM

This is SUPPOSED to be Phaiocalanthe Kryptonite Chariot of Fire, per the tag...but it's not

This looks more like Kryptonite Ursula. I've contacted EFG (I bought this as a baby in May at Redlands). I guess somebody there stuck the tags in the wrong batch of trays

Still pretty...but I really want Chariot of Fire (which is red with a white lip)

Gin · #2 01-01-2007, 08:00 PM

It is pretty Sue

maybe we can trade pieces when the plants are big enough . Mine is bloodbath tho ,not chariots of fire . Gin

cb977 · #3 01-01-2007, 08:09 PM

I love your BloodBath plant! I'm hoping they offer to make things right somehow...I really had my heart set on Chariot of Fire.

As for trading with you...anything you'd like that I can send is yours

Tindomul · #4 01-01-2007, 08:24 PM

Very cool though. I like how pink it is. Very candyish. Hope you get the one you really want.

Wendy · #5 01-01-2007, 11:19 PM

Pretty. Let us know how you make out. Hopefully they send you the one you ordered.

cb977 · #6 01-06-2007, 10:52 AM

Well, I'm being patient but that is about to run it's limit...I've emailed them three times with no response.
I don't feel I should have to call them when their customer service is set up to take emails. If I were to call them now, it wouldn't be a very nice conversation so I'm just going to let it ride and remember the experience for future purchases

Anyway...here's an updated picture of what I do have from them. It's very pretty and in good health so I guess I shouldn't be complaining but it's more a "principal of the thing" issue for me now:

Tindomul · #7 01-06-2007, 11:59 PM

Principle of the thing is important Sue. Yesterday they sent you one good item in lieu of another good item, tomorrow they well send you dieing bits of dendrobium canes instead of a blooming size orchid.

cb977 · #8 01-07-2007, 07:57 PM

I heard from EFG Orchids today and they say they will take care of the problem. I'm told my prior emails didn't get to them and since I have no prior bad experience (nor have I heard of any), I'll take his word for it.

I'll let you all know what the solution is once I know

Tindomul · #9 01-07-2007, 10:20 PM

Great Sue!

Very glad to hear they will honor the original deal.

cb977 · #10 01-08-2007, 03:40 PM

Okay, George Hausermann from EFG emailed me about my problem. He suggested we meet at a show and we could exchange the plants (I sent a picture and he agrees, it IS "Ursula"). I explained that the next big show I plan on attending is the WOC in '08 so that plan wouldn't work. I told him I'd be happy to get a small seedling sized plant, which is what I originally purchased.

I should have it next week.

It sure is a pleasure to deal with a reputable company who takes care of their customers...and EFG is one of those companies