My purchase was made on February 2nd and I waited patiently for this winter sale purchase.
I was telephoned Tuesday the 7th of February and told by sender that my orchid order would need to be upgraded because of inclement weather.
She told me they would need to charge an additional amount to my credit card in which the original purchase was made in which I agreed after she assured me that my order would be safely in my hands on Thursday the 9th (2 day).
I complained when it not arrive after then and asked for compensation but I was told that the matter was beyond their control and assured they had packed with 48 hour heat packs (real comforting to know 84 hours later)
This is how these plants look now. They were found on the 10th of February after work left outside in the cold on my front staircase all day.
I don't presume that they are in good condition after doing all that I could do for them on my part.