Problem with orchid delivery or is it just my inexperience?

[Kilmiquix]

All, I need some words of advice. I received my first orchid order from a very reputable vendor today. According to the USPS status, the plants were boxed, shipped, and delivered, and the entire process took less than 24 hours.

I'm not sure what mail delivered orchids are supposed to look like, but I didn't expect this. So, can you take a look at these pictures and let me know if you see any problems?

There are two orchids pictured here. The greener one has beautiful roots, but as you can see, the leaves are nearly all bent/broken or torn.

The darker one holds its shape a little more, but so many of its roots look dead. I haven't soaked them yet because it's late, but I will first thing tomorrow. I'll take better pics then, too.

Thoughts?