Gombrassiltonia Hilo Ablaze rotting and all round sad looking

[Ailsa]

Hi there this is my first time posting I just made this account to maybe get some help.

My brother ordered an orchid for me for Christmas from ebay (Gombrassiltonia Hilo Ablaze 'Hilo Gold') and it arrived today and it just looked very sad. When i took it out the pot one of the pseudobulbs immediatly fell off and it was brown and mushy at the bottom, I cut a second one because it also looked mushy and applied cinnamon to it, I think all the roots looked fine tho.

Is this orchid saveable? also I'm not sure how to care for it or what species it is, Ive only ever owned phals before.

I'm having trouble posting images

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Hope it's okay I just post the URL