Pics of the issue would be helpful.
For a Phal to develop a keiki at the crown is highly unusual. It indicates that the parent plant is saying goodbye. Most likely the mother plant will live a while yet, however, and be able to support the keiki as it develops.
No keiki, on any genus, can successfully be removed before it develops roots - unless the point of the removal is to kill the keiki. You should allow the keiki to develop a total of 2" - 4" of healthy root before removing it.
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