You can ask as many questions as you like!
I think there are videos on the Kool Log Web site showing how to mount plants. You don't need a lot of moss because the water weeping out of the Kool Log keeps the roots moist.
Sometimes if the tiny little roots of a small plant are buried deeply in a giant wad of moss, they never dry out. I don't think that's your problem, especially since you said you tend to underwater.
Cattleya alliance plants like Encyclias generally grow new roots only around the time of a new growth. (There are exceptions.) The new roots will grow where they are happiest, whether on top of the moss, just beneath the surface or deeper. So I wouldn't uncover the roots that are there. I would keep the plant moister and give it fertilizer. I fertilize my mounted plants with a solution of about 20-40 parts per million of nitrogen. You can figure out the dilution from the number on the fertilizer label and the calculator on the First Rays Web site
here.