I haven't been on this thread in a while, but I should add: when my friend finally got the vanilla orchid I sent her, it was green and alive. Guess these plants are harder to kill than one would suspect...
I also sent mine bare root in a ziplock bag with moist paper towels wrapped around the roots.
Intelligent packing. Shame not all firms are that bright.
Update: filed an official report, and within 12 hours they 'magically' located my package. I'm glad they found it, but ticked off I had to light a fire under them before they'd complete the transaction.