Is my Phal dying? Air roots are shriveled and dry

[ravenmoon]

I actually use ice cubes because the hardware store where I work, every customer I've talked to who owns orchids always told me to use 3 ice cubes a week. What you see it's from me letting bottled water run through it. So it's from it dying out. But I'm going to try your method and soak it for 10-15 mins tomorrow.

I took the plant out of the medium to try and get it to stand up and it seems like all the roots are dried up. I took pics of it earlier. Also where the root meets the plant, it looks black. It's this something I should be worried about?