Graham, I'm so sorry to hear about the fiasco with your first order!! I had no experience with this vendor until just recently as well. I too got the email stating that my order would be held until the weather was warmer. It arrived today, after receiving an email from them yesterday stating that and giving me the tracking number for the package. All 4 plants that I ordered are what arrived (alas, I didn't order Sogo Anna - so at least I can be happy that I didn't take the last plant from you!!) and one is in flower, one is in spike.
I would second the recommendation for Ratcliffe - they are great people and are very helpful, though they don't do on-line ordering. They are my 'local' nursery, being only 10-15 minutes away.
The other nursery in the UK that I have done a lot of business with is Burnham Orchids - this is the same Rittershausens' as a lot of the books on orchids. They have always been exceptionally helpful. I've always got high quality plants, and very prompt responses to any questions. I would recommend them without reservation. I've not had a negative experience yet in probably a dozen orders.
Also consider some of the nurseries in Europe. The one where we purchased our Project #4 plant has been really good for me.
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