Help with Phalaenopsis hieroglyphica crown

[BriDroid]

I ordered this online from a reputable grower, and according to them it's fine. I'm kind of questioning that. I've attached a pic. When it arrived, there was some attached dead plant material and some growing medium in the crown. I removed the dead plant part with tweezers and tried to clean the media out with a q-tip like the grower said.

I do have what they called a pup coming out of the side with some healthy roots under it.

My question, will the crown ever recover? If it starts to die back, what can I do to save the tiny pup?

This plant is maybe 3-4 inches across right now.

Thanks so much,
Brian