Dealing with a vendor about items damaged from cold

[SJF]

Originally Posted by Leafmite

Well, I agree you should be unhappy. I have gotten Hausermann's and Logees orders without a problem. If it is bitterly cold, they don't ship. When they do ship, the plants are really well wrapped with many layers of paper. Al, from Al's Orchid Greenhouse, is still holding an orchid for me (he is such a class act if you are looking for a great vendor).
I do order in the winter because I trust these three vendors to provide me with unfailingly good service. I have yet to be disappointed. (Plus, Logees sometimes sells out of items if I don't order early.)
I documented my experience here on the board with Hausermann's single error (in many, many orders). When they sent me cattleya dowiana instead of the schroederae that I'd been long wanting (I always opt 'no substitutions'), they checked out my order, asked a few questions, and sent out the schroederae immediately. There was no request to return the dowiana. I think this shows class.

---------- Post added at 03:33 PM ---------- Previous post was at 03:31 PM ----------

Again, sorry your vendor wasn't classy about this.

Thank you so much. Those three vendors are vendors I will now order from in the future.

Thanks again

P.S. Yes, I agree no class in the way their mistake was handled