Quote:
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If you buy a small appliance that doesn't power up or a shirt with uneven sleeves, you send them back, so why not a plant?
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...because they were likely defective when shipped, so the vendor can probably get money back from the manufacturer or distributor.
If I screw up and a plant arrives in bad shape, I 1) refund the money, or replace it if possible, and 2) let the person keep the plant, giving them the option of rescuing or trashing it. It was my mistake, I'm not about to ask them to spend more money.
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