Thanks everyone!
My DSL went down again just in time for chat.

I cleaned up the roots on the appleblossom, spritzed it with some listerine, and potted into some bark soaked in KLN. It is trying to send out some new roots, bless its heart it has about 4-5 new roots coming out.
Now onto the vendor bit- if I ask for a credit or replacement do I send the old plant back? I hate to doom the little thing to the dumper...but would like to have a plant worth the $$ I spent. This is only my 2nd time purchasing online and am not really sure what to do in cases like this.
On a brighter note, the paph I got was beautiful, but 1 out of 5 isn't enough for me. I will post some pictures once the bloom opens.