New order-what do I do now?

[quiltergal]

I agree! Call or email immediately. Mine weren't nearly that bad, though my Phal. equestris already had the beginnings of root rot, and the violacea x bellina had snow mold in the media as well as the same dark spots yours has on the bottom leaf. I've been keeping a close eye on that leaf and it doesn't appear to be anything more than cosmetic. At first I thought it was scale!

At any rate, they need to replace or refund the Iwan. (I think if it were me I'd ask for the refund) I know I won't be ordering from them again.

Oh yes, and repot all of them immediately!

[Vanessa]

I had the same problem with a rather large order last month at the hint hint place.........horrible condition of plants. Emailed them with pics several times and have heard nothing back. Will never do business with them again. That pink packing grass is their fingerprint.

[cb977]

Originally Posted by Vanessa

I had the same problem with a rather large order last month at the hint hint place.........horrible condition of plants. Emailed them with pics several times and have heard nothing back. Will never do business with them again. That pink packing grass is their fingerprint.

I know that email is the most convenient way for us to contact a vendor, especially when you want them to see pictures of the problem.
I prefer to use email myself...but...
If they don't answer your first email...call them on the phone.

[Vanessa]

Will do Susan.

[cb977]

They need to make you, the consumer, happy.
We all work too hard for our money to accept underpar merchandise. Please let us know how it turns out...best wishes.

[mi xiao]

i would contact them as well, people need to know how you feel.

i ordered some plants in june (specifically for my mom's bday), did not get them until 4 days AFTER her bday and they were totalled by c*post.

i was somehow able to get replacement plants, but only because i contacted the sender.

good luck and remember - it is your hard-earned money that was spent on those plants. you deserve the satisfaction of a fancy plant!

[Blondie]

I agree. The only way to get out of this situation and feel good about it is to get a full refund. It's so hard for me to tell someone I'm unhappy with something. I'm very very anticonfrontational. But I think if you make an issue of it, and if they are mean or something, just tell them you've got a really good "word of mouth" system via your orchid buddies online. Hee hee.

[Pinkcat]

Thanks everyone!
My DSL went down again just in time for chat. I cleaned up the roots on the appleblossom, spritzed it with some listerine, and potted into some bark soaked in KLN. It is trying to send out some new roots, bless its heart it has about 4-5 new roots coming out.

Now onto the vendor bit- if I ask for a credit or replacement do I send the old plant back? I hate to doom the little thing to the dumper...but would like to have a plant worth the $$ I spent. This is only my 2nd time purchasing online and am not really sure what to do in cases like this.

On a brighter note, the paph I got was beautiful, but 1 out of 5 isn't enough for me. I will post some pictures once the bloom opens.

[cb977]

Originally Posted by Pinkcat

Thanks everyone!
My DSL went down again just in time for chat. I cleaned up the roots on the appleblossom, spritzed it with some listerine, and potted into some bark soaked in KLN. It is trying to send out some new roots, bless its heart it has about 4-5 new roots coming out.

Now onto the vendor bit- if I ask for a credit or replacement do I send the old plant back? I hate to doom the little thing to the dumper...but would like to have a plant worth the $$ I spent. This is only my 2nd time purchasing online and am not really sure what to do in cases like this.

On a brighter note, the paph I got was beautiful, but 1 out of 5 isn't enough for me. I will post some pictures once the bloom opens.

With the poor quality of the plants they've been sending out, I'd want a refund.

If they ask for the bad plants to be returned, tell them you won't be paying for the shipping. Have them send you a pre-paid shipping label.

If their reputation means anything to them, they'll send you replacement plants and be done with it.

It's no different than ordering/buying anything else...if you are not satisfied, a reputable company will do what needs to be done to rectify the situation.

[cb977]

Originally Posted by Blondie

I agree. The only way to get out of this situation and feel good about it is to get a full refund. It's so hard for me to tell someone I'm unhappy with something. I'm very very anticonfrontational. But I think if you make an issue of it, and if they are mean or something, just tell them you've got a really good "word of mouth" system via your orchid buddies online. Hee hee.

In these situations, getting the problem fixed doesn't have to be confrontational.

The key is to explain the problem in a clear intelligent manner.

There should be no need for any kind of confrontation at all.