glad you found us!
Cinnamon is great - but it can desiccate good roots, so I'd make sure the good roots don't have any on them. I have definitely seen worse looking Phals (mine, usually)
A lot of people like medium bark mix for Phals, as it's quite "airy"... I have bamboo skewers in all my orchid pots to help me determine when to water, and for Phals, I have learned to let them get almost entirely dry before watering ...
I'm sure others who do better with Phals than I have will have some good advice for you
good luck
