Newbie question - Root Rot Problem: Has anyone in the U.S. bought from orchids.com?

[Duane McDowell]

I've bought a lot of orchids from Norman's over the years, and I've been very pleased with the quality.
That said, I ALWAYS repot ANY orchid I buy from ANY source immediately when I get it. I water the way I water, and I pot the way I pot. By the same token, every other grower waters the way they water and pots the way they pot. Expecting the two to be the same is dangerously presumptuous.
Of course, I learned this the way everyone does - by injuring or killing lots of plants...