The roots adapt to the medium they grow in. So losing the old roots isn't a big deal if you're getting new roots now. The new roots are adapting to the way it's now being grown. So depending on the length of the new roots, time to figure out what medium you want to use and get it started transitioning.
Pictures would help. I don't understand the two roots coming out of same hole part...
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Caveat: Everything suggested is based on my environment and culture. Please adjust accordingly.
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