Quote:
Originally Posted by Dusty Ol' Man
Did you ask them to take back the infested plant? If yes and you got no satisfaction, I would send a demand for a refund. Also, they should pay for shipping plants back to them. If they don't satisfy you, leave negative feedback. I would probably leave at least a neutral comment siting the facts of the incident.
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They did get back to me regarding the spots and confirmed it was spider mite damage they had on their plants awhile back. Roberta is correct though, the problem was resolved and they resumed sending those plants (which I received). They also are sending me the correct plant that I paid for and have already arranged for return FedEx shipping. I'm set to receive the replacement this Friday. Although I was a little let down to see the damage on the leaves and that I was sent the wrong plant, I was impressed with how they rectified it. Everyone I talked to was prompt and courteous.
---------- Post added at 02:26 PM ---------- Previous post was at 02:21 PM ----------
I bought a heat mat today specifically for the Phal Bellina that will be here tomorrow. For those that have this orchid, do you use a heat mat? If so, do you place it directly on top or put the orchid on a riser above it? I know they like to have a little bit warmer temperatures; but I'm not able to accommodate the temperatures needed without a heating mat. Thanks for any help
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