Phalaenopsis Mariae condition upon arrival - Orchid Board

Irisha99 · #1 10-30-2019, 10:56 AM

Hi guys,
I was so excited to buy this Phal. Mariae as it’s not always available for purchase. Bought it from OrchidWeb.com. I am disappointed. Looks like the plant is too small for its pot. One leaf is yellow. The other one is yellowing. The spikes look like they are half way dried out. I am not impressed for $50 I paid. What do you think? Fight with them to get a replacement or keep as is? Thank you!

Ray · #2 10-30-2019, 04:39 PM

I would not be happy either.

Irisha99 · #3 10-30-2019, 04:40 PM

Quote:

Originally Posted by Ray

I would not be happy either.

Does this look very sad Ray?

Roberta · #4 10-30-2019, 05:01 PM

Contact them. I don't think that you will need to fight. My experience with them has been that they are very responsive.

Irisha99 · #5 10-30-2019, 09:38 PM

Thank you Roberta. I emailed them and will see how they respond. I just don’t understand how they expect customers to be satisfied with this? This is such a sad looking plant. I can’t believe that people would accept it in that condition. Thanks for your help!

Roberta · #6 10-30-2019, 09:45 PM

Quote:

Originally Posted by Irisha99

Thank you Roberta. I emailed them and will see how they respond. I just don’t understand how they expect customers to be satisfied with this? This is such a sad looking plant. I can’t believe that people would accept it in that condition. Thanks for your help!

Let us know. I would be very surprised (and very disappointed) if they don't work to make it right.

Irisha99 · #7 10-30-2019, 10:09 PM

Definitely Roberta! Will keep you posted. 🤗

DirtyCoconuts · #8 10-30-2019, 10:31 PM

For what it is worth that plant is very save-able. Totally not the point given it was a purchase and you deserve to get a top quality plant.

If you get stuck with it, it can be saved

Roberta · #9 10-30-2019, 10:38 PM

Spikes are never guaranteed because the shipping process can be rough on flowers (and a healthy plant can always produce more). There some decent roots but overall that's the part that I'd expect the vendor to address...the "healthy plant" part of the equation.

Irisha99 · #10 10-31-2019, 08:21 PM

Thanks guys. They apologized and promised to replace this one with another plant. They let me keep the first one too. So I am soaking it in KelpMax solution. Hoping it makes it