I recently purchased some plants from an ebay seller in Bulgaria. I have bought from them before and received the plants without problem. However this time the plants I ordered got confiscated by customs all 4 of them. On the item description the seller has noted that they ship worldwide. I know the dangers of buying like this and so does the seller, I risk losing the plant and the seller risk is a product paid for and undelivered.
I contacted the seller because the customs dept left me a note in the box they so carefully sealed.(I was heart broken to find a big old box with just a single sheet of paper in it saying my package has been intercepted).
According to Ebay "International Shipping - items may be subject to customs processing depending on the item's declared value. Sellers set the item's declared value and must comply with customs declaration laws."
The seller marked the package as home decorations. There was no option for a phyto-sanitary certificate.
This is the sellers response
"Hello!
In this situation, I can not help you, sometimes the plants in the United States is passed, sometimes not-I do not know why that is, U.S. buyers are always at risk, as well, and when I order a plant from Asia, and also risking their sometimes confiscated. To avoid this, it is necessary to order and buy fitosertificate and import permit, and it is sometimes worth more than the plants themselves."
Because of my ignorance I paid money and got no plants. The seller is not providing any type of help. They have no sense of responsibility to the customer. I have fulfilled my responsibility by paying in a timely manner, but they r basically saying they don't care. No replacement plants no partial refund just a big "FU" I'm sorry. It is too easy for them to walk away from this responsibility. I hate making problems but I deserve some consideration. As a business person it is what u r supposed to do always consider the customers.
I feel like opening a case against them and getting a full refund, but I would rather have the plants. I am not talking about some big honker of a plant either all of them were NBS at best.
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---------- Post added at 08:19 PM ---------- Previous post was at 08:09 PM ----------
This is what I wrote to the seller.
"I think an option to have the phyto-sanitary certificate should be available before the plants are shipped. Do you have more of those plants available and what would the cost for a certificate be for these plants. I feel like I just paid for nothing. Would you think it fair if I paid for a certificate and the shipping, and maybe 50% of the plants total value and you ship them to me again legally. Please note that according to Ebay "International Shipping - items may be subject to customs processing depending on the item's declared value. Sellers set the item's declared value and must comply with customs declaration laws." Which means that a certificate should be provided, and not declare the plants as a household decoration. These Items were listed as being shipped worldwide, so I feel you should take some more responsibility as a seller for listing the product as so, especially to a repeat customer. In this situation none of us are going to win, but as it is now I am the only one losing. I appreciate the service you provide and your plants are great. I am not looking to start a problem I am looking for some help and assistance right now."
Its my Turn for a problem wtih Ebay what would you do?
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