Sadly that plants looks very dead, not a hint of green on it. I would toss it, unless it had sentimental value and you want to try absolutely everything to revive it, on the off chance that there's a shred of life left in it.
I agree with Roberta that it more than likely had crown rot deep inside, phal crowns don't snap off that easily on a healthy plant. You would need something like a fall from some height and crown first in order to rip a crown off a plant.
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Camille
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