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  #21  
Old 02-17-2012, 11:51 AM
ronaldhanko ronaldhanko is offline
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Hi James,
The changes they made were not in the firewall but in the mac address. I'm not very savvy about these things but that much I remember.
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  #22  
Old 02-17-2012, 12:17 PM
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Marty Marty is offline
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OK, nothing is blocked on my end, but I have started a support ticket with the hosting company to check if they are blocking some comcast IPs at the edge of their network. That happened before where they were getting spammed or port scanned from certain IPs and their firewall automatically blocked those. Sometimes that happens and then when the same IP is recycled and given to one of you guys you end up with strange connectivity issues. I'll let you know if I get anything from the hosting company.
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  #23  
Old 02-17-2012, 12:37 PM
Discus Discus is offline
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Ahhh, thanks Ron. That would most likely cause you to get a new IP address from Comcast, which would usually get around any RBL issues.

I would not advocate users to willy-nilly assign new MAC addresses to their routers without talking to Comcast tech support - because if you inadvertently choose one that someone else is using, things will break. It's usually safe to use the MAC address of another device on your own network that you own - and that is on a different subnet - (provided that device isn't then going to DHCP off the device you've just given that MAC too - because that will break not only DHCP, but other low level ethernet traffic too - and it should be in a different subnet).
The other thing is that Comcast typically has to have the MAC address registered on their system to allow you access to their network.

As far as I know, there is no way for say OrchidBoard to use a MAC address to block you over the internet. MAC is a low-level ethernet protocol address thing, whereas the Internet uses TCP/IP, replacing MAC with IP addresses - i.e. MAC doesn't make it on to the Internet, although your LAN subnet is full of it!

One thing that sometimes really confuses people is the talk of MAC addresses when they're using PCs "But I don't own a (n Apple) MAC"!
MAC = Media Access Control, not a model produced by Apple!

---------- Post added at 06:25 PM ---------- Previous post was at 06:19 PM ----------

Thanks Marty - Howard (BikerDoc) has recently reported (on that facebook thread) that his home router seems to be blocking OB somehow (i.e. if he hooks his PC directly up to the cable modem, life is peachy) - this may be a common problem whereby certain home routers decide to include a site (or its IP) in a blocklist on the router for no apparent reason.

I'm not entirely sure why such behaviour would then manifest in packets being able to get most of the way to OB before dropping; normally a firewall would drop that packet straight away because it's addressed to OB's IP to start with, but there may be some part of tracert I don't understand right (I thought it worked by decreasing the TTL and seeing what reported back whilst still keeping the destination IP intact). However, a content filter might work differently and when something comes back saying "orchid" it might get blocked on the return. Still not sure why it would affect ping/tracert that are IP based and don't care about domain name or content.

Of course, it's not outside the realm of possibility that we've seen both problems occuring to one person (IP block from hosting and local user network filtering/firewall issue), making troubleshooting particularly irksome!

---------- Post added at 06:37 PM ---------- Previous post was at 06:25 PM ----------

Quote:
Originally Posted by ronaldhanko View Post
Hi James,
The changes they made were not in the firewall but in the mac address. I'm not very savvy about these things but that much I remember.
Just to make sure that was the MAC address on your Netgear router and NOT your Comcast modem?

In which case, it baffles me why that would fix anything, but sometimes, tech, it is weird that way (like the magic/more magic switch)...

Last edited by Discus; 02-17-2012 at 12:31 PM..
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  #24  
Old 02-17-2012, 01:47 PM
BikerDoc5968 BikerDoc5968 is offline
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Well, I'm at the library and as you can see online with the Board! I have to believe my specific problem is my router and not comcast since I can hardwire through my cable modem and access OB. I can receive notifications from OB about threads to which I've subscribed but can't respond. So email or FB are my only contact methods currently..... the wife ties up the hardwire!!!!!! My next move is to contact Linksys, and like Ron since my router is way out of warranty I expect a real hassle!!!!!!
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  #25  
Old 02-17-2012, 02:31 PM
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Bud Bud is offline
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Sometimes its not the server or your internet thats problematic. The anti virus sometimes can go berzerk and just controlls your firewall and blocks cookies that OB sends to identify you...
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  #26  
Old 02-17-2012, 06:06 PM
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OK, we found a few IPs that were blocked from comcast. Try it again and let me know if you can connect.
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  #27  
Old 02-17-2012, 06:09 PM
BikerDoc5968 BikerDoc5968 is offline
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Huuuuraaaayyyyy I'm back!!!! Thank you, Marty!!!!!! I almost went out to purchase a new router. Now I can treat myself to a plant for my birthday, instead.
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  #28  
Old 02-17-2012, 06:13 PM
ronaldhanko ronaldhanko is offline
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What Howard was doing I could do also - hardwiring my computer to the modem and bypassing the router allowed me on OB, but through the router I couldn't get on.
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  #29  
Old 02-17-2012, 06:16 PM
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camille1585 camille1585 is offline
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Hurrah!!!!!!!!!!
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Completely orchid obsessed and loving every minute of it....

My Orchid Photos
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  #30  
Old 02-17-2012, 06:17 PM
glengary54 glengary54 is offline
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Quote:
Originally Posted by BikerDoc5968 View Post
Huuuuraaaayyyyy I'm back!!!! Thank you, Marty!!!!!! I almost went out to purchase a new router. Now I can treat myself to a plant for my birthday, instead.
Howard - when's your Birthday - who knows, I just might have something in the greenhouse that you might like - what is it that you enjoy growing the most?
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